[Resolved] Vodafone — Customer care had blocked me due to no reason and i am not able to contact customer care | |||
Sir, my mobile number is [protected].., past a month i had bought a new vodafone sim and im not getting proper network in normal and 3g im getting only 1 point tower in my phone in my area due to this i cant able to receive calls and even internet is working slow in my area so i have contacted customer care before few days and i have asked them to raise a complaint over it and resolve this network problem and they said they wil do it within a week and so on i have been waiting for a week though it dint got solved so i called 198 customer care again after a week but it was not connecting a recorded tone saying that " SORRY WE ARE UNABLE TO PROCESS YOUR CALL PLEASE TRY AGAIN LATER" and call get disconnected. I called from another number and asked why this happen they are saying that they had blocked my number because i spoke something wrong.. But sir i dint spoke wrong. So i kindly request u to take action over them amd unblock my number so i could able to contact them and please help me in resolving network issue.. But vodafone people are blocking unwantedly so take action over them.. Please do contact me in this number [protected] and give me my status.. Thank you Was this information helpful? | |||
Dec 23, 2016 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Mar 12, 2014 Vodafone India Customer Care's response Hello Raaj, Thanks for your time on call. As conveyed, you are facing coverage concern hence unable to use the network & data. We've raised a complaint regarding the same with the Docket Number [protected] & the same will be resolved in 7 working days. We've checked & see that the IVR transfer to our Customer Care Executive is restricted temporarily from 28-Feb-14 to 15-March-14. We've raised a request for the same with the Docket Number [protected]. Further, you can call 198/111/[protected] ( 2-9)Option to reach Customer Care Executive. Regards, Vodafone. Verified Support Mar 22, 2014 Vodafone India Customer Care's response Hello Raaj, Thanks for your time on call. As conveyed, you are facing coverage concern due to highly raised buildings. Further, there is no new site planned in immediate future. Regards, Vodafone. Verified Support Mar 26, 2014 Vodafone India Customer Care's response Hello Raaj, Please use the following link to share your valuable feedback with us http://bit.ly/1jtVs1t Regards, Vodafone | |||
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