[Resolved] Vodafone — customer care representative gave me wrong information and they did not give me my required pack. | |
On sunday(27/10/2013) I talked to customer care representative for 3G pack on morning, he told me a special offer for you, if you recharge Rs101 you get 300MB for one month. When I recharge Rs101 I get 500MB for 20day 2G pack. At 11PM sunday night again I talked to customer care representative he told me that their representative gave wrong information. he told me that I transfer your money to your balance account, You recharge Rs10 your balance account is near about RS107, after that you sms *444*103# you get the 3g pack.Next day monday morning I recharge Rs 10, on monday two times and tuesday morning I talk customer care representative about my pack, they just harassing me. Till now today(29/102013) tuesday evening I will not get the 3g pack.
My name is sukanta sekhar sen and my number is [protected]. I will be grateful to you if you solve the problem as early as possible.
No photo proof is required because all the conversation is on phone. Was this information helpful? | |
Dec 25, 2016 Complaint marked as Resolved Vodafone customer support has been notified about the posted complaint. Verified Support Oct 31, 2013 Vodafone India Customer Care's response Hello Sir/Madam (sssen), We assure that we are working on your concern and will get back to you with an update by the end of the day. Your Service Request Number is [protected]. Regards, Vodafone Customer Care. Verified Support Oct 31, 2013 Vodafone India Customer Care's response Hello Sir/Madam (sssen), We sincerely regret the inconvenience caused to you. We understand your concern and have taken action on the basis of your feedback, we have escalated it to the concerned team. The point raised by you will be acted upon. Our service personnel have been sensitized to your concern and we will do our utmost to prevent recurrence of such an experience. We are thankful to you for highlighting this matter. We assure you that this will not happen again. We confirm that the credit of an amount has been processed for the aforementioned number. You may dail *141# to check your current account balance. Regards, Vodafone Customer Care. | |
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I am waiting for your mail, thanks.