Vodafone — Customer Care representatives behaving in very bad manner and doesn't have normal manners how to behave with customers. | |||||
I wanted to check the status of my Vodafone number. I made all the outstanding payment with my previous operator as I ported my number to Vodafone and sent the payment receipts to corporate mail Id, as instructed by a customer care representative for uninterrupted service. But after sending the mail with payment receipt I got the reply that they are not able to process the request and I should go to Vodafone store. Again I called customer care and one person named Prabhusekhar, I repeat Prabhusekhar received the call. After some discussion with him, He behaved so badly saying that he won't check any service ticket to give the details. I told that I will not continue with Vodafone, he said it's fine to disconnect and Vodafone doesn't care if customer write any thing in public pages. Then he told me to connect to his manager as he won't help me. I was in waiting for more than 30 min to talk to his manager. I think intentionally he placed my call in hold. Then forcefully I disconnected the call as stupidly I was in call for more than 30 min. His behavior was so rude and it was like he was not willing to help the customers. I would suggest Vodafone to give proper training to costumer care representative how to talk and behave with customer over phone. I am going to place all the matters in public forum to see how it doesn't effect Vodafone.also he said they don't have any priority for corporate connection but due to the corporate connection Vodafone is getting high revenue. I am now don't want to continue with Vodafone anymore and want to disconnect my number from Vodafone Was this information helpful? | |||||
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