I am writing to inform you that I, Abhijit Sinh Parmar, residing in Borsad, District: Anand, Gujarat, availed the family postpaid plan in January 2023. The plan cost is Rs. 999 + GST and it includes four mobile numbers:
1) [protected]
2) [protected]
3) [protected]
4) [protected].
The relationship between my and Vodafone Idea's postpaid plan started off smoothly. However, we have been facing a few issues lately.
In May 2023, I made the decision to remove one mobile number from a total of four. To my surprise, this action resulted in the generation of two bills. The first bill was for the remaining family plan, while the second bill was specifically for the mobile number that was removed ([protected]). But it happened that, Not only is the usage of the removed mobile number included in the family plan bill, but it is also separately accounted for in another bill. This means that the company generates two bills for the same number to ensure accurate billing and transparency. Despite receiving two bills, I made the decision to withhold payment from the Vodafone-Idea company executive. Unfortunately, as a result of my actions, all the numbers under my family plan have been deactivated by the executive. The amount of the separate bill ([protected]) that was generated has also increased by five times, and I am compelled to call and pay the bill. Furthermore, they switched me to two different numbers but added them to my individual postpaid plan. I am extremely disappointed with the level of service provided by this company.
The problem I have is why the bill is generated after I have closed the number. Furthermore, I am curious as to why two bills were generated instead of just one. Additionally, despite closing the number, it still remains active and not closed. I believe this issue is the fault of the company's executive.
I understand your frustration and concern regarding the billing process. It is indeed perplexing why you receive the bill after closing the number, as well as why multiple bills are generated instead of just one. Furthermore, it is frustrating that despite closing the number, it remains active and not officially closed.These discrepancies are certainly not ideal and may seem like a fault on the company's part. It's important to address these concerns with clear communication to ensure a resolution that meets your expectations.
The executive's decision to place blame on me may be frustrating and unfair. However, it is important to understand their reasoning behind it. They have likely received instructions to deduct money from your salary if the bills remain unpaid. By reaching out to the customer, they are simply trying to ensure prompt payment and protect your financial interests./ Why am I being blamed by the executive? They informed me that if the money/bills are not paid, they will deduct it from my salary. So, why bother the customer for this reason? It seems unnecessary to compel payment of bills in this manner.
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