[Resolved] Vodafone — Dead Indoor Network | |||
Sir/Madam After giving my complaint almost every where @ 111, Vodafone Store, E-mail @ Vodafone Care, Talked at Nodal Office & even at Appellate Authority, but the problem of network in my indoor residence is going worst & worst. I am Deepak Bansal user of Vodafone prepaid connection # 98xxxxxx82. I am seriously getting frustrated in using even 2G connection only for calling purpose, no Internet, no 3G (3G coverage is not available at my residence). Completely unable to make & receive calls, unable to receive SMS. Frequent call drop at every call whether incoming or outgoing. Have to go out of my house to make & receive calls. Already gave request on 31.05.2013 @ Vodafone 111 (Complaint No- [protected]) but no action till now. Then I had given a complaint for the same to Nodal Office on 18.09.2013 ( Complaint No[protected] Every time whenever i contacted them for status of my request, they simply said... We have forwarded your complaint, please give us time. Now they have taken 5 months but completely unable to give me a reason for this delay. My case is with Nodal office right now with Mr. Martin, but he is such a lazy person in a Top level office, he didn't nothing to solve my problem. Vodafone just make fake promises to solve my problem by saying sorry & sorry again, but they don't want to do any work from low level office to top level office. Vodafone advertises That their networks works well even in remote areas & villages, but I stay in Delhi, capital of India, & in a better location but completely unable to use my cell phone. I have even replaced my mobile phone by spending Rs.15000 & replaces a new SIM, but this does not solves the problem. I have to manually search for network after every 10 minutes. I am using 2 Vodafone connections, out of that my Main contact no is in use from last 8 years & from last 3 years I am continuously in follow up with my issue. Now i[censored] people can solve my problem with in 3 days by installing a Booster or otherwise then its OK, otherwise i will portable my connection to some other company. Please don't say in your reply by giving a link that please fill your details on the site & share your number. I did this many times. I have given complaint number at both Vodafone care & Nodal office. You can retrieve my details from that complaint numbers. Regards Deepak Bansal Was this information helpful? | |||
Jan 2, 2017 Complaint marked as Resolved Verified Support Oct 26, 2013 Vodafone India Customer Care's response Hello Deepak, We are working on your concern and will get back to you with an update in 5 working days. Thank you for your co-operation. Regards, Vodafone Customer Care. Verified Support Oct 31, 2013 Vodafone India Customer Care's response Hello Deepak, We appreciate your time on the call. We will get back to you with an update on your concern with network in 3 working days. Regards, Vodafone Customer Care. Verified Support Nov 04, 2013 Vodafone India Customer Care's response Hello Deepak, We regret the inconvenience caused to you. We have been updated by the network team that the location has weak indoor coverage and currently, optimization of network is not possible. Please note your Service Request Number[protected] for further updates. Regards, Vodafone Customer Care, Delhi & NCR | |||
 2 Comments | |||
Comments
Hello Sir
After waiting for around 6 months, neither I got better network from your Optimization nor any other means like arranging a booster at my site.
Totally unable to make & receive call even now. Call disconnected after 5 mins of conversation whether incoming or outgoing.
Please do something in this regard.
Regards
Deepak Bansal
After waiting for around 6 months, neither I got better network from your Optimization nor any other means like arranging a booster at my site.
Totally unable to make & receive call even now. Call disconnected after 5 mins of conversation whether incoming or outgoing.
Please do something in this regard.
Regards
Deepak Bansal
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Thanks for appreciating my patience but please do something so that I can appreciate you.
You people are doing nothing for my complaint/request of NETWORK PROBLEM. I am surprised to see that I have my complaint every where in your team but you are not taking any action from last 5 months. Why Vodafone is doing every work so negligently, why you are not taking this issue seriously, why you are not doing anything for me, why you are making your customers fool by saying just sorry & thank you by not doing anything. I don't think my complaint is so unique for which you have no solution.
Its just a Network problem in my HOME INDOOR & NOT in MY AREA. I never get any call, message, email from your side for giving update. It simply means you are not doing anything for me. I had posted my complaint here on 26 Oct-2013 for this you have asked for 5 days & on the expiry of 5 days you again extend the time for more 3 days & on the expiry of these 3 days, you will definitely ask for 1 week more. What is this??????????????????
Are you people wanna solve this problem or not, simply tell me that we don't have any solution, we are more than worst of a govt. office. If are not able to provide me a reasonable service & solve my problem, I will simply PORT MY CONNECTION TO SOME OTHER TELECOM OPERATOR. You should atleast give me options for arranging BOOSTER. I AM READY TO BUY A BOSTER. I can purchase from you or from outside or I can pay a nominal rent for this. But you should proceed this complaint further.
HIGHLY DISAPPOINTED & DISSATISFIED FROM YOUR WORKING STYLE & MANAGEMENT.