[Resolved] Vodafone — Deduction of balance/fraud/cheating

[Resolved] Vodafone — Deduction of balance/fraud/cheating

R rahuld22

I received the following message on 25 aug on my cell phone : Dear customer, Thank you for downloading fun portal from carbun8. You have been charged rs. 22 Your balance is rs. 90.28 This is completely false. I did not download anything. Was this information helpful? No (3) Yes (17)
Sep 1, 2020 Complaint marked as Resolved company has given me a stupid logic but has refunded me the amount which was deducted fraudulently. company email id:[email protected] Vodafone India customer support has been notified about the posted complaint. Verified Support Aug 28, 2020 Vodafone India Customer Care's response Dear Customer, As per our records the deduction was done for a PPU i.e, pay per use service which is only deducted when some kind of services is used by customer on their consent. Hence, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected]@vodafoneidea.com for further assistance. Regards, Snehal Aug 30, 2020 Updated by rahuld22 I am totally NOT satisfied the response. As I have mentioned I have NOT downloaded anything. Using a technical term PPU and justifying that the customer has given consent is stupid. If I would have given consent, why would I waste your and my time by following this matter. I will be taking up this matter seriously. My account balance was 112 rs. before the deduction. After this FRAUDULENT DEDUCTION from the company the balance became 90 rs. Today I see my account balance is 103 rs. I have not done any recharge. So is this some kind of a joke that a partial refund of 13 rs have been done out of the deducted 22 rs? I need a urgent look into the matter else I will be taking legal course definitely. Verified Support Sep 03, 2020 Vodafone India Customer Care's response Dear Customer, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected]@vodafoneidea.com for further assistance. Regards, Snehal Sep 03, 2020 Updated by rahuld22 I am not satisfied with your response. totally pathetic and disgusting service.
2 Comments	Share
Submit Close