Vodafone — deductions for vas which i had not asked for or activated

Vodafone — deductions for vas which i had not asked for or activated

M Mukse

I've had random amounts being deducted from my account, rs 49 and then a few days later rs 14 which i've been told are for vas. I've not applied for any vas services that i am aware of but vodafone are refusing to refund the deducted amount citing that "the service had been activated through the flash link on your number". I have no idea what this means or how the service was ever activated. I have asked for details on what exactly the above means and exact dates and times of when these services were activated as i'm am 100% sure they were not activated by me. I don't mind paying for services that i've asked for but deductions like this are plain and simple deceitful and theft of credit from my account. Was this information helpful? No (0) Yes (0)
Vodafone India customer support has been notified about the posted complaint. Mar 03, 2020 Updated by Mukse My account number starts with a 3 not 7 as I've typed and I have the following service reference numbers [protected] and [protected]. Mar 05, 2020 Updated by Mukse Just to add that I am currently in the UK, the SIM is with me in the UK and isn’t in a phone which is why I don’t understand how a VAS was able to switched on and how this happened and enabled. Also the reply I’ve had back suggests that I somehow enabled this service, how is it possible to do this? You are looking at this issue as I’ve already lodged a query in the service numbers posted above. I would like Rs49 and Rs14 refunded as soon as possible as my current balance as a result of the deductions is now only Rs7.81. Verified Support Mar 05, 2020 Vodafone India Customer Care's response Dear Customer, Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further. Regards, Snehal Mar 06, 2020 Updated by Mukse How can I do that? I’d rather not post my phone numbers or email address on a public forum. The service numbers I’ve given above are service request numbers, can they not be used to get my details. I’ve now had a reply from your complaints department, they’ve stated that “ This service was activated on 24-Feb-2020 at 07:25:27 am (IST) and deactivated on 04-Mar-2020 by us as per your request” The extra Rs 14 that was deducted was also part of this service. As I said above, the SIM was last used when I was in India last August and the SIM is currently with me in the UK and has not been put into a phone since it was last used in India in August. Vodafone are saying to me that at 1:55am UK time, that I must have put the a SIM in a phone, got a pop up to activate the VAS to which I then clicked Yes? Why would I do this at that sort of time in the morning, especially since I have no need to use the SIM and also because I know that doing this would incur international roaming charges? I say once again, the SIM has not been used, Vodafone should be able to confirm when it was last used and that I did not activate any such VAS which is why I am requesting that the charges of Rs 49 and Rs 14 be credited back to my account. I would also like an explanation of how enabling of this service could be done without my consent or permission.
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