Vodafone — Deductions on balance for 'my daily wallpaper'

Almost every month rs.19 to rs.49 is being deducted from my balance. When i checked with customer care they are saying it due to core balance dnld-wwap_dls0019_ppu_kin01467053 and ppd/ppu download dwap_gam0025_ppu_dat05002001 and it cannot be refunded.

First time i spoke to customer care in august 2020, they said its because i clicked on some ad's on mobile, and customer care assured me it won't happen again for the next 6 months. On sept 1st 2020 again rs.49 was deducted. When i checked, they're saying its due to cookies on my mobile.

Without any otp or confirmation or intimation from the customer, this amount is being deducted every month from my mobile balance.

1st september 2020 – my daily wallpaper - rs. 49
11th august 2020– my daily wallpaper – rs.49
6th june 2020 – my daily wallpaper - rs.19

I need a refund for this and previous amounts deducted
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Vodafone India customer support has been notified about the posted complaint.
Verified Support
Sep 06, 2020
Vodafone India Customer Care's response
Dear Customer,

As per our records, on 04 Sep 20 06:01 PM Rs.98 was credited to your account. For any further assistance, just let us know and we will be glad to help.

Regards,
Snehal
Oct 08, 2020
Updated by Joseph Abraham Rodrigues
On Oct 1st 2020 again Rs.48 was deducted. This is after performing a factory reset and clearing all data on my phone and disabling VAS services.

I would like to know for how many years has Vodafone been deducting this amount from my balance?
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