Dear Sir,
I have paid my post paid bill of my mobile no [protected] on 17th April 2023. But till today it is not removed from your system and while calling, voice record message come as - 'pay your outstanding bill immediately to avoid disconnection' which is very irritating.
On 20th April 2023, I have talked to your Service Manager, STP, Shri Jayat Sen Basak twice on the issue and he advised me to switch off and on the mobile but till the problem was not solved and system was given same message while calling to others.
Again on yesterday, I call Mr Basak twice at 3.22 pm and 3.24 pm but he didn't pick up my call and never ring back me which is not at all acceptable from any service provider. Again in the evening I called him and he picked up and told me to call him after 15 minutes. I told him about my calling him twice in the afternoon and wanted to know the reason for not responding on which his reply was such an arrogant that I was confused whether I am your customer or you are my customer. He replied - 'Why should I give explanation to you for not pickup up your call' (AAMI APNAKE KENO KOIFIAYAT DEBO AAPNAR PHONE RECEIVE NA KORAR)/
I am shocked. Being the era of customer service, how come Mr Basak, holding the post of Service Manager, can replied like this. Due to this sort of people, organization is loosing business and got tarnish their images. I am your customer for more that 7 and half years and now I have decided to port my mobile to other company and for your kind information, there is tie-up between State Bank of India and Vodafone. I will taken up the matter with my higher officials about the continuation of services with you anymore.
Regards
Devashish Nath,
Chief Manager,
Barrackpore Branch Was this information helpful? | 
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