Vodafone — disconnect the post paid connection mob no [protected]

I wanted to disconnect and deactivated of my mob bearing no [protected] which is a pre-paid connection. On 29 may i went to vodafone store at barasat for deactivated my mobile no mentioned above. Unfortunately, the store was closed and lot of customers were agitating in front the store. I came back and contacted with local mobile shop for deactivating and disconnect the pre-paid connection of the mobile. On the advice of shop keeper, i made an online paym, ent of my total outstanding monthly bill alongwith 5 days extra payment
To enable to commplete the procedure. After making the payment, i received a sms message quote "your existing upc is vk632188 and valid upto 05-jun-20
20:59" unquote. On 06 june 2020 to my surprise the deactivation of my mobile not done. Subsequently, i reported this matter to the mobile shop keeper but he could not able to solve this issue. However, i have been told that a fresh request to change the port to be made. Accordingly, i made a fresh request to change the port with depositing a sum of rs 100/-

My question to a reputed company 'is it a fair deal with a bonafide customer? Last 15 days there was no net connection, no mail service even incoming and outgoing calls were not properly connected.

You will appreciate that this type of harrasment from a reputed company like you is not acceptable and desirable.