Vodafone — Duplicate SIM Card needed due to SIM card lost

I am currently inSweden and My Mobile Phone was stolen and I lost my Vodafone India SIM card.All my India bank details and other important things are linked with thisnumber. I [protected]@vodafoneidea.com and I am aware of the process that I have to goto the India Vodafone office with original documents and collect the new SIM card. Since I am not in India, I requested them that my Elder brother on my Behalfwill go to Vodafone India office and submit my original documents with all the details and along with this Vodafone can verify the document on Video call. I am ready to give a Power of Attorney to my elder brother to collect Vodafone sim card on my behalf. I am ready to take full responsibility if any consequences arise and Vodafone-Idea will not be responsible.
After all this explanation, I Got a response that you have to come to the Vodafone office India. Why can't Vodafone-Idea do digital verification? Is this so difficult?
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