Vodafone — Esim

Address:

Bannerghata store

I learnt that Vodafone does not provide eSIM for prepaid service where as their competition Jio and Airtel provide eSIM for both prepaid and postpaid services.
Note Vodafone customer service operator cannot be reached directly. You will be lucky if they transfer to an operator. The operator has never been useful in any of my earlier experiences on issues like DND, bad service etc.

I called up customer service (CS) and also talked to their CRM Sunil about eSIM. I would say the call was not quite courteous. Sunil said visit nearby VI store and they would 'take care of it'. I went to nearby store and the guys there completely rejected/trashed the claim of sunil. I went back home and called CS again. Now, the CS said go to store and call from there to CS. I did the same on conference call with store guys... This time operator said, since he handles only prepaid he said I have to talk to post paid customer service. By this time, I had made 4 visits to store and 4 calls to CS. Great... Right... I understood this was going nowhere. I walked down to Jio store near by and signed up for transfer/porting my number from vodafone to Jio after 12 years. I lost about Rs 3000 of my prepaid balance at Vodafone. However, the Jio store guy was a down to earth guy without these fancy uniforms and took care of the porting. I have also got my wife's number transferred from vodafone to Jio.