[Resolved] Vodafone — Excess bill of Rs. 11015/- and legal notice | |||
Dear sir, Mob. No. - [protected] (vodafone) Alternate contact number - [protected] Complaint reference no. as given by your service provider - Service Request Number :[protected] Date of complaint - December 2013 I am Bhavin Shah from Mumbai. My average monthly bill amount is Rs. 250/- on the vodafone mobile number - [protected]. However I have received Rs. 11000/- bill in October month. They say you have used 3GB data instead of 2GB. so 1 GB extra. So Rs. 10000/- extra for additional 1 GB @ 10 paise/10 KB. I am an MBA. I know my usage well and I never use more than 1.5 GB of data. I have not received notification for exceeding my usage or credit limit.My credit limit is Rs. 4000/-. If I had crossed my limit, should not they inform me? They should have discontinued my services of data and voice if I exceeded my usage limits of Rs.4000/-. I have not used 3GB of internet. They are harassing me. Inspite of my asking them so many times as to why you did not inform me if I had crossed my limits(if at all I have), then they send same reply that we have checked and bill amt. is correct. There is no proper reply from them. I assure you I have not exceeded my limits. They have disconnected my number and have sent me legal notice on 17/01/14 for paying 11015.30/-. I have sent to so many mail id's : David.[protected]@vodafone.com / corporate.[protected]@vodafone.com / marten.[protected]@vodafone.in / nodal.[protected]@Vodafone.com There has been no reply from nodal office also. I keep getting same reply from mail id David.[protected]@vodafone.com that we have checked details and its all correct. If it was correct, then why did they offer me to pay less amount of Rs. 6600/- and settle ? If they were right, then they shouldl not offer for any settlement. I have crossed my data usage and hence I shall not pay any single paise extra. Kindly look into it and give me justice. I am suffering since my old number is disconnected. Thank You, Bhavin Shah Was this information helpful? | |||
Dec 22, 2016 Complaint marked as Resolved Verified Support Jan 20, 2014 Vodafone India Customer Care's response Hello Bhavin Shah, We understand that your concern towards the data charges and credit limit has been addressed. Further, an e-mail for the same has been sent to your registered E-mail ID. Please let us know if you need any further assistance. Thanks for getting in touch with us. Regards, Vodafone Customer Care, Mumbai. | |||
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-Bhavin Shah.