Vodafone — Fake items in bill

Ishan Doshi

Address:	Mumbai City, Maharashtra, 400022
Website:	vodafone.in

Original complaint no[protected] New complaint on 16.11.[protected] Spoke to priyanka on 21st November 2014 & she mentioned to send mail to corporate.[protected]@vodafone.com Managed to get these complaints after numerous attempts to contact them first of all. Till now, no reply yet. Tried contacting them through social media, they reply back saying they well get back to us. Has happened multiple times - till date no response and no one has called back. Since last 2 months, they have been charging me approx 10, 000-13, 000 huge enermous bill amounts inspite of the fact that i have not even made a single call nor have i even answered any call. Only my basic tariff plan is active thats it. We are just running around in circles getting in touch with no one who is solving our issue. I hope Vodafone realizes this is not what is expected out of them especially treating someone like this who has been your loyal customer since start. Pls call on [protected] at the earliest. Very disappointing and frustrating. #vodafone #bad #customer #service #loot #consumer

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Vodafone India customer support has been notified about the posted complaint.

Nov 24, 2015

Updated by Ishan Doshi On 23rd november, i got a call from Mr.Jigish Modi. When i asked his designation - he didnt know himself what his designation is.

Initially he said he is from the social media team and post that he said he's from the complaints department. (Flaw 1)

Nonetheless, you wont believe what he was talking about! He was talking about a complaint that i had raise probably 3-4 months back. So it takes 3-4 months for you to initiate even the 1st call for that complaint, right vodafone? (Flaw 2)

He had no records whatsoever about the recent complaints and the entire conversations etc that i had been doing with vodafone. (Flaw 3)

So i started explaining him about the fake bill and the huge amounts which have been charged unnecessarily. He says the 'owner' of the phone might have used it. You mean to say i am the servant of the owner? You have asked my name and details and its obvious that i am the owner of the phone. Damn! (Flaw 4)

I explained to him that such a bill amount has never been raised and its impossible since my usage has reduced and not increased so ideally my bill should be less. His comment "Our system shows that you have used so you will have to pay". Believe me - this was said in the worst, most horrible tone ever.

I told him to transfer the call to a higher authority or to his manager since i would like to speak to them. His response "No why should i do it? What ur saying is not valid so i cant connect you to anyone else. You can email to corporate.[protected]@vodafone.com"

I said i have emailed already endless times with no response from them. His response "Then i cant help it but i cant transfer your call to anyone else"

I requested him to ask someone to give me a call back if you cannot transfer the call. His response "Sorry i cannot do that and you cannot speak someone from the higher authority nor can i ask someone to give you a call back. Just pay the bill as it is."

Endless flaws in the conversation, isnt it?

It all ended and he abruptly hanged up the call. Again worse, rude, horrible, pathetic.

Matter is still pending.