[Resolved]  Vodafone — fooling customers

Address:

New Delhi, Delhi

INTERACTION ID[protected]:28 AM SANDEEP KUMAR Kindly help me regarding your executives who are every time giving me different information for the same problem ... i complaint before for the network issue in MAHARANI BAGH .. but the tat is of June 14 that too was given me after long fighting with the executives ... 1.The resolutions are not provided .. 2.complaints are not raised 3.wrong promises are done regarding back end/senior calls for the problems. 4.wrong tats are given 5.no records are kept of the calls from the back end department 6.every time i call for the problem i have to start all over again.. 7.people are not giving appellate authority and nodal officer no. 8.there are calls on Sundays even and when i complain for the same people deny that there can't be any calls as its not a working day.. but today MR. Sandeep told me that billing department is available 24X7 so they can call on sundays i do not know how much is the truth in Mr. Sandeep's statement.. i complaint today regarding the extra usage of internet .. sir please tell me if the speed is not there and i am not able to properly use 300 mbs of data in a month(for which i have complaint many times), how it is possible that in 4 hours the i can download 300 mb data ??? when i called last time i was advised to call and raise a complaint when i receive the bill for the month. now that i have called the complaint was not raised and was told that u will have to pay that you have used .. 1. why the complaint is not raised ??? 2. i think you can see the records that the customer has been complaining for some issue.. you people are not raising a complaint instead saying "as you are our valuable customer, we are offering you a new connection" Don't you this irritates the customer ?? i am not a friend of yours that you can crack a joke with me.. the worst part is that i have to delay the payment so that my complaint is raised and a proper tat is given, because of which i have to pay extra 100 Rs. !! last time the delay was for the same reason. stop looting the customers kindly clarify at the earliest and if you are not able to kindly give me the address /mail/phone no. of the person who can help me i hope to get a resolution this because i have tried to document the incidents that has happened.. deep prakash [protected]