[Resolved]  Vodafone — forced vas caller tune billing

Address:

India

On 28th june, 15:15 hrs i get a message that:
"everybody is welcome" has been set as your caller tune for all at rs 0/30days. The service will get deactivated on 28th july 2020. To deactivate, sms stop to or call 155223 (Toll free)

Immediately followed by this message, i get another message which reads as follows:
Hello! Callertunes will be activated on your number in 15 minutes. This service is valid till[protected] and a 30 day rental of rs 39 will reflect in your next bill. To deactivate, sms stop to or call 155223 (Toll free)

Since, i did not ask for any such service, no action was taken considering the many frauds that are happening by sending such sms. Also, both the messages sent one after another were contradictory. To my surprise, i find that rs 39 is charged in my bill as vas. Something i did not ask for. The customer care executive (Tkt raised[protected] dt 11th july 2020) told me that systems shows that i asked for the vas services to be activated! He deactivated the vas service but refused to withdraw the unfair charges and told me that no one can withdraw those charges!!

I expect a redress of this illegal practice by the company to force money from its unsuspecting customers. I expect that my vas charges are reversed immediately. Else, i will have to approach the consumer forum.