[Resolved]  Vodafone — Fraud Bill and Customer Care not able to give clarity on the Information date they Send me the Change in plan

Address:

Hyderabad, Andhra Pradesh

Hi I want to register a Complain on Vodafone My Name is Rajesh and my Mobile no is [protected], I am using Vodafone Service since 9 Yrs and I have activated SMS Plan couple of years ago and I been sending sms to all my friends, This Month Vodafone has billed me 4200.When I called Customer Care they said the plan has, I asked I must have informed by Vodafone regarding the change in plan, The Exe said I have been informed by SMS(Which they have never send me any SMS), When I called Customer Care for further information they said they have sms me in Aug then he immediately said no its October 30, I asked him to connect the call to his Boss and I spoke to his TL he said they have sms me in November, There is no clarity from the Customer Care when they have send me SMS, Due to Vodafone mistake I been billed 4200 for No reasons.I wrote a mail to customer care as directed by the exe I did for which they asked me my mobile No i have replied them but there was no response when I called the customer care they asked me to wait for 48 Hrs I did but still I did not get any response, Now I have paid 4500 Including Rs 100 extra as a TIP to Vodafone as I am shifting to other network now, I know Vodafone will be least bothered to give me Fair bill or they will not even retain a customer I Thank Vodafone for all the Efforts they make to fool Customers Regards Rajesh