[Resolved]  Vodafone — Giving false information, and putting unreasonable charges.

Address:

New Delhi, Delhi

On 4thApril I called Vodafone to activate my 3G plan, and deactivate blackberry plan. I was told, As my billing cycle is 3rd to 2nd, so, the BB plan has already been activated, and will be charged for full month, even If I deactivate. So I was suggested that, I use this plan for the month, and on 1st or 2nd get the change done. On 1st june I raised a request to activate my 3G plan and deactivate BB, The vodafone Executive knew the reason I am shifting, But HE DINT INFORM ME THAT IF I ACTIVATE THE PLAN EVEN 24HOURS BEFORE MY BILLING CYCLE, I WILL BE CHARGED. Now, when I got my bill, I am charged for last months BB plan(justified), and am also charged for the 3G plan which got activated on 2nd May at 12AM. That means, After giving me false information, and not informing about the plans, Vodafone easily fooled me into paying which was not justified. I am one of the vodafone's oldest customer, with high credit limit... thus if vodafone can do this with its old customers, they cannot be trusted for new connections atall. Siddharth