Vodafone — Harassment for migration from Postpaid to Prepaid

Address:

B423, 4th Wing, SV Brindavanam, Panathur Main Road

Issue Date: 8th Dec 2021.
Phone number : [protected]
Store : Vi Store, Marathahalli, Bangalore
Store manager : Mr. Kiran (He refused to give his surname, even after asking 3-4 times, when I insisted further, he gave me a random surname of Sreenivasa)

I was appalled by the behavior and the set of arbitrary rules about the migration from Postpaid to Prepaid of my Vi number.

The Vodafone store manager denied doing it now, as I was in middle of my billing cycle. He asked me to come on 26th of Dec as the billing cycle starts from 26th Dec. After complaining about this repeatedly, that it is not possible to come on an exact certain date, he eventually told that I have 1 week after the last billing cycle. Otherwise he was not ready to tell such detail, which I believe is another way of hiding things and fooling the customer to miss the cycle and harass him, so that the customer give up on migration.

What kind of harassment is this? It this a new method to make sure that consumer has only 25% chance of satisfying this arbitrary "requirement"?

I was ready to pay the Pro-rata monthly bill, from 26th Nov to 8th Dec (Today). I was in the store, I cannot run away with the SIM, but these rules are ridiculous, the store manager refuses to listen anything further.

Also, I wanted to register a complaint, but he said that he won't file the complaint as this will be rejected. This is purely harassment from VI and from the store, who has no complaint box at their premises.

The company should use legible methods to retain customer, rather than using such laughable and unethical methods to extract money from the customers, these rules must be displayed with bold letter, rather than on the bottom of the bill which are difficult to read even with a magnifying glass.

Vishal Rustagi.