Vodafone Idea Limited — In the era of AI, Human error still happens. Wrong Recharge done

Website:

www.myvi.in

Transaction I'd: ONR[protected]
Phone Number: 90340***** (
Wrong recharge amount: Rs 149/-
Right recharge amount: Rs 449/-

I've made a recharge of Rs 149/- instead of Rs 449/- by mistake on October28, 2020.

Within 20 minutes I contacted customer care and their reply was, "That we can't do anything regarding this, you've got the benefits of Rs 149/-."

My last two recharges were also of Rs 449/- and this time also I was making a recharge of Rs 449/-.

It's been five days I've not got any positive response from your side.

After a long conversation with each and every person who contacted me on my concerned number, I've decided to PORT my number after that, I started getting many calls and messages regarding different offers and also requesting to not to port.

In Rs 149/- I got:
* Unlimited calls
* 300 SMS
* 2Gb + 1Gb Data
for 28 days, after filing a porting request you're giving me an offer to recharge again with Rs 149/- to get extra 1Gb/day. (After which my total recharge value becomes Rs 298/- and validity becomes 56 days.) Which doesn't sound logical to me, and I hope you'll understand this concern.

I'm a student and requires data to attend my online classes, and it's already been five-day loss to me.

I request you to do the best and possible as soon as possible (till today evening, so that I can complete my PORT procedure and make an FRC of new number), else I'm bound to PORT my number, because tomorrow is Monday and I can't bear this much of loss.

I'm ready to pay the difference amount of Rs300/- to get the benefits of Rs 449/-, consider this while resolving the complaint.