Vodafone — Illegally stopping services to no. [protected]

Address:

Allahabad, Uttar Pradesh

Subject: Illegally stopping services of mobile no. [protected] Dear Sir, On dated 18.03.2015 is purchased a postpaid connection of VODAFONE no. [protected]. The employee of the company directed me to deposit Rs. 250/- for immediate activitaion of noumber without address varification. As the address varification was to be conducted letter on. Persuance thereof I submitted the address proof & ID and deposited Rs. 250/-. My noumber was started immediately. On dated 19.03.2015, through mobile conversation I came to know that one Mr. Anoop (mob. No. [protected]) came to my address for varification and he informed me that he has submitted a positive address varification repost. But surprisingly today i.e. 21.03.2015 a SMS was received by me at 03:04 p.m. that my address is not varified and instructed me to contact the office within 48 hours otherwise my services shall be stopped. But before expirey of 48 hours today immediately after 2 hours of receiiving SMS i.e. at about 5 p.m. my all the services has been stopped. Now I want to know that when I have deposited Rs. 250/-, address was also verified by the Company’s employee and 48 hours time was also granted me to contact, then why only after 2 hour on the forged and false ground of address not verified, my services has been stopped. I make repeated calls at mobile no. [protected], who sold me this no. and taken Rs. 250/- for activation of noumber prior to the varification of address proof, but neither my call was received nor call back to me till today. I also want to know that under what rules without address varification my noumber wad activated on dated 18.03.2015 and fraudulently stopped on dated 21.03.2015. Your employees are cheating the coustmers and are working against the guidelins of TRAI. Please take care of your valuable image. Youe employees are misguiding the coustmers and playing fraud with your prestigious reputation. I request you to start my services immediately else it will be presumed that your company & employees have cheated me and strict legal action will be taken. Tomorrow for a meeting a have to go Varanasi and without noumber and internet I may suffer irreperable loss for which your company and employee shall be liable. Please reply/take appropriate action at earliest. Date: 21.03.2015.