[Resolved] Vodafone — Improper billing and threatening me to pay the bill by sending legal notice.

Sathkuma

Address:

Chennai, Tamil Nadu

Im using a Vodafone Number [protected] for the past ten years and never crossed a bill amount of 300 per month. However in Jan 14 they charged me Rs3300 for SMS service stating that i have used around 9000 SMS. I mailed them about false charges and also went to their stores many times but they are not ready for disclosing the information which i ask. So i decided not to pay the bill and now after 3 months they have send a legal notice. Also all my mails sent to them were not replied with proper justification by Vodafone.

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May 17, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2014

Vodafone India Customer Care's response Hello Sathkuma,

We are unable to reach your number 9***2****3 since it seems to be deactivated. We've checked & see that as per your current tariff plan VG_DL_MV_HCL150_New you will get 500 Local/National SMS and you have send total 8941 Local SMS from your Vodafone mobile number so you have been charged Rs.2532.30/- in bill dated 05/01/2014. Further, we regret to inform you that we are unable to process the waiver as SMS charges mentioned in the bill dated 05/01/2014 are levied accurately. Therefore we would like to inform you that current month bill dated 05/01/2014 has been computed correctly. Please share your alternate contact number & a suitable time between 9 AM to 6 PM for us to reach you.

Regards,
Vodafone.

Apr 16, 2014

Updated by Sathkuma The was the statement given by all your Vodafone representatives, I will accept this only if i used your so mentioned SMS's but the fact is i have not sent SMS more than 300. You can take my last 2 yrs billing statement and check the count of SMS sent. And moreover my company is not paying me for sending SMS sitting at the office. You can reach me at [protected].