Vodafone — Incoming SMS barred after recharged

I have used my Vodafone number past 10 years, All my important bank accounts and other important are linked with my Vodafone number only. My incoming sms are barred even after recharged my number.

I raised complaints to customer care but they said it take 24 hours to resolve. After recharged my calls are working why incoming and outgoing sms not working. I haven't get OTP from bank because of this issues. Incase of emergency how can i get OTP because of this problem. I need sincere clarification and resolution for this problem