[Resolved]  Vodafone India — 2 coda phone lines not receiving incoming calls

Address:

Hastings Road, Ashok nagar, allahabad, up India, 211001

My mother-in law have 2 separate vodaphone sims in different phones with balanced. She can make outgoing call anytime but in-coming calls are not received. When anyone dials, it says that person is not reachable or person has switched-off phone.

If i go on the phone and request all diverter off, it starts receiving calls then stops after few hours. This is happening on 2 lines, 2 different sims, both local. Called vodafone few times and created case but they have not been able to fix issues for 2 months. It seems like issue in their switch when it is diverting calls or having issue on incoming. She has full coverage and no issue with outgoing calls. I tried by talking phone 1 mile away, but same issues.

Vodafone customer service making promise but no luck in fixing. Thinking about moving both lines to other carriers.