[Resolved] Vodafone India — 3G data expired before the due date and the data is not completely used

Meer Hasan

from Hyderabad, Telangana

Address:

Kurnool, Andhra Pradesh

Dear sir, I took the vodafone new prepaid sim last month and I was informed that 1GB 3G data is offerd for the first month.I used the data 180MB and the pack is expired before month on 5th march but the data is activated on 15th february.I called the customer care but the issue is not resolved.So please help me and resolve the issue.My contact number is [protected]. Regards, Askari.

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Apr 8, 2016

Complaint marked as Resolved

I got mails from many of the vodafone executive suggesting that to call 198, 148...I tried all these, as the issue was not able to resolve I submit a complaint to consumer complaints.These helpline numbers are not to resolve the customers complaint.They are sitting their to make the problem more critical and to irritate the customers without any proper information.After submitting a complaint online, I got a call from one of vodafone executive and took time for resolution.Thus the issue is resolved.

Vodafone India customer support has been notified about the posted complaint.

Mar 10, 2015

Updated by Meer Hasan Dear sir,
I took the vodafone new prepaid sim(number is:[protected]) last month and I was informed that 1GB 3G data is offered for the first month.I used the data 180MB and the pack is expired before month on 5th march but the data is activated on 15th february.I called the customer care but the issue is not resolved.So please help me and resolve the issue.My contact number is [protected].
After making a complaint on March 7, I got a call on 10th March.He informed me that he is not able to view the details of data pack and asked me to get the details of activated offered data pack which was done at the time of activation.
I do not know what kind of software vodafone company is using, they are not able to track the package details which was activated last time.These people are trying to escape from the customer.
Any how I got the details from the dealer, the activated pack was FRC 199.Please resolve the issue.
Regards,
Askari.