Vodafone India — 3G services barred even under corporate plan

Address:

Mumbai City, Maharashtra

I am customer of Vodafone with mobile no [protected] since sometime. I had 3G services activated on this number and it was working fine till sometime back. Now all of a sudden my mobile internet has stopped. On inquiring I was informed that my GPRS services are barred. I donot understand when I am existing customer paying my bills on time, why all of sudden my mobile internet has been stopped. Further I am really disappointed with their pathetic customer service. 1. I had initially mailed my problem on corporate.[protected]@vodafone.com wherein I have clearly mentioned my Mobile no. [protected], BUT BRILLIANT GUYS FROM VODAFONE HAVE REPLIED BACK THEY NEED EMAIL FROM REGISTERED ID FOR VODAFONE MOBILE NUMBER [protected]. I DONOT KNOW FROM WHERE THE HELL THIS NUMBER HAS COME. 2. I called up 199 for this problem and after apathetic long wait and so many menus in IVR, I was finally informed that this SIM being under corporate plan the problem will be handled by 55666. 3. After similar agonizing wait on calling 55666, I was informed that 199 followed by 4, 2 and 9 will only handle the problem. 4. On again calling[protected], I was informed there is some technical issue and same will be resolved in half an hour and I need not call again. 5. After waiting more than 3 hours when nothing happened, I called[protected] again and now I have been informed that I have to mail on corporate.[protected]@vodafone.com (which I HAD ALREADY DONE) again for rectification of my problem. Needless to say I am thoroughly disappointed with THEIR PATHETIC SERVICE and careless attitude. I hope after this mail something about this problem is done and error is rectified. I WILL MAKE SURE THIS PROBLEM IS BROUGHT TO THE NOTICE OF MY COMPANY OFFICIALS AND WE HOPEFULLY SWITCH SERVICES TO SOME BETTER SERVICE PROVIDER WHO VALUE THEIR CUSTOMER.