Vodafone India — 75 Rupees not refunded despite 3-4 assurances by CSE's

Address:	Mumbai City, Maharashtra, 400070
Website:	www.vodafone.in

My Uncle's Vodafone number ([protected]) was charged with INR 75 for some random VAS pack which was accidentally activated by Vodafone on his number. He complained about the same very next day and the customer executive accepted the glitch and assured that the debited amount shall be refunded in 24 hours. But even post 24 hours the amount was not refunded, so he called the customer care again and this time around, he received a reply from the executive that the request has been taken, but due to system downtime the amount will reflect in the account only after 30 minutes. This assurance too like earlier one proved hoax. The last correspondence he had with the CSE, assured the balance to be credited in 13 minutes. Just so you know 13 minutes have never been so much longer than 48 hours ever. Such deficiency in service that too with a customer who has been loyal association to you, isnt expected from a Telecom Giant like yours, which has been the customer's favorite for years now. Please resolve this issue at the earliest or he shall be compelled to port out.