Vodafone India — [protected] - to be reactivated - payment done for donor operator - no response from vodafone store!!!

Address:

411019

Dear MAH Nodal Team,

I have been using vodafone services for roughly around 8 years and I was very happy with you people (As you were always happy to help) till 12th Nov'15.

My current vodafone # is [protected] which was ported to Vodafone MAH from Vodafone Gujarat since last 3 months.

Everything is well & good - You have your network reach in almost every part of India I visited. But on 12th Nov'15 - My number has been deactivated.

On calling Customer Care (MAH Circle), I came to know that I have few dues of Vodafone Gujarat which are not cleared (1894.95/- INR) and on the basis of non-payment, Services have been deactivated.
On the very same day, Payment of 1900/- INR has been done through your website & below are the details of payment success.

Vodafone Mobile No :[protected]
Subscriber ID :[protected]
Payment Amount (Rs Ps) :1900.00
Payment Date :[protected]:55:32
Transaction ID :EICI[protected]
Payment status :SUCCESS

Then, after clearing the overdues, I got the information from your Vodafone MAH Circle (Through Customer Care) that you have to go to Vodafone Store in Gujarat & submit those proofs. - Luckily, I was in Gujarat for Diwali Holidays that time - Hence went to your vodafone Store in Gujarat & shared these details with them.

On detailed discussion with executives at Vodafone Store (Gujarat) and your Customer Care Executive of MAH Circle (Over Phone) - Vodafone concluded that these thing can be settled only at Vodafone Store in MAH or can be done through Sending mail across Vodafone Care MAH (Which has been done & Can be seen in trailing mail).

Got an Auto acknowledgement to my mail - That one of our executive would revert to your query/mail within 24 Hours (As Vodafone is Happy to Help) - Got relieved, that atleast things started moving & I can redo my online banking transactions which were on hold.

No response for 3 days till today.

Out of curiousity, Visited Vodafone Store in Tapaswi Plaza, Mumbai - Pune Road, Akurdi, Pimpri - Chinchwad, Pune as I was back from my holidays.
Met Mr. Arvind (Vodafone Executive) & got to know that "THERE IS NOTHING VODAFONE STORE CAN DO IN ACTIVATING THE NUMBER" & No Customer Care Executive can share such advice of visiting store when there is no due need of it & when it can be settled through e-mail.

I made him have a word with your customer care executive over phone, Who again asked me to visit Vodafone Store (This time either in MAH or in GUJ - No clarity to the person over phone). Again after a long discussion - Customer Care executive (Over phone) directs me to draft a mail on the basis of the feedback shared by your local representative at Vodafone Store in Pune.

Cannot understand the logic - If a person himself is going to Vodafone Store & Still It cannot be resolved - Even after showing willingness to submit whatsoever proofs required. Strange Response (Even banks are advising not to visit & do Online Banking) - Then atleast on physical visit out of tiredness/frustration/irritation - A customer's query should be addressed when all his work is stopped due to deactivation of his number - All banks transactions come to a hault on unavailability of OTP nowadays - Neither book a ticket !!!
If it cannot be activated within 5 minutes - He should be assured of restoring it & timeline should be shared and has to be adhered to, even which was missing. People sitting at Vodafone Store are merely present to give new connections & close existing connections. Nobody is bothered to answer Customer's query. In such cases, I feel There is no need of Vodafone Store when you people are always happy to help over phone only.

Wish you people could activate number also over phone itself !

If NOBODY IS HAPPY TO HELP a Customer - Then I request you people not to flaunt your advertisements on the basis of "HAPPY TO HELP" and Shut off all your Vodafone Stores or Take my advice to train your executives (Customer Care & Store Executives)

Request your immediate response on it & activate my same number.

If any more details are required - If anything more I can speak out for Vodafone to you people - Call me on [protected] (Again Vodafone Customer - But a sad one)

#NB : On asking for Suggestion Box at Vodafone Store in Address: Shop No. 3&4, Tapaswi Plaza, Mumbai-Pune Road, Akurdi Chowk, Chinchwad, Pimpri-Chinchwad, Maharashtra 411019 Phone:[protected] Came to know that Everything is OK at Vodafone Store & They DON'T HAVE A SUGGESTION BOX ALSO. Kindly place a Suggestion Box (So that all persons unlike me, Who cannot approach you through email & their unsung voices can be heard by Vodafone Management)

Thanks,
Lav Solanki
Unsatisfied Vodafone Customer
Would be Happy to get his number Re-activated.