[Resolved]  Vodafone India — [protected] - fraudulent billing by vodafone

Address:

110094

Dear team,
I am vodafone user since 2005, my mobile number is [protected],
I have international roaming activated with them.

My credit limit assigned by them is inr 23000, but they have sent me a bill of inr 330000, as per the standard rule, they stop the data and voice calls when the user crosses the given credit limit.

My phone when got barred in vietnam, i asked my family to check with vodafone, on a recorded line they confirmed the outstanding is inr 172000, that is why the phone data and calls have been barred.

In such a helpless situation, i shut down my mobile immediately as it was of no use to me.

When i came back to delhi, i received confirmation from the vodafone saying total bill amount is inr 330000 instead of inr 172000, they have received the data late from their third party arrangement in vietnam.

This is a clear cut fraud with a genuine client like me.

First of all if i am crossing my credit limit, they should barr my calls and data immediately, if they are not performing their action vities correctly, then i am not at fault.

Please help me resolve this mess.

Regards]
Arun
[protected]