Vodafone India — about unnecessary deductions

Feb 06, 2018

Updated by TONAL Hello I am O.A.Thomaskutty I am using vodafone since 2006, I am under Maharashtra and Goa circle. I am facing problem since November 2017 when I switched to Vodafone 4G supernet from 1.5G. Earlier I felt it can be some worms or trojans in my android system but afterwards I came to know it happens from Vodafone's network itself. They are eating up my balance by finding different VAS services for me without my consent, even I don't come to know when this happens.They give excuses that the pop-ups that come has a result o[censored]sing Internet does all these things, but the deductions happen when I am not using any data or Internet. I switch off my data even while I sleep, I only switch on my data for 15-20 minutes. Once at night 2:30 am there was a deduction when I was sleeping and my data wasn't on. Earlier when I called them they had refunded me two times but afterwards they started to assure false promises and has never refunded my money. On 31st January 2018 they deducted my 18 Rs. Every time after any talktime recharge I do they deduct my maximum amount leaving only 1 or 2 Rs or even O Re balance. now when I call the toll free customer care, they aren't connecting me to any executive. Please give me a remedy. I cannot change this number so soon because most of them know my vodafone number only, but what about my deductions, how can I get it back. I had gone to their mini gallery but even they can't find a remedy, they are directing me towards their customer care.