Vodafone India — Absurd cutting of money on 3G twice today

Address:

Mumbai City, Maharashtra

I had got a recharge of Rs. 251.00 for 3G today at 9.46 AM for my no [protected]. I got a message from Vodafone at 9.48 AM saying that "Your Internet pack is active now valid upto 29.05.2015 23:59:59. Bal: 1024 MB". At 10.40 AM, I got a message from Vodafone saying "You have reached 80% of the pack limit on your number[protected]. You still have 198.00 MB balance". Thereafter, at 10.43 AM, I got a message saying I have exhausted the Internet pack! I called Customer Care to complain as I do not use 3G for any thing other than Whatsapp, FB, Gmail and very occasionally to search on Safari. I have been using 3G for a long time and if you check my usage, it is always consistent. Moreover, I have a holiday today and I was using my laptop to browse FB. So it is absolutely ridiculous to think I have used so much Data that it got consumed totally by 10.43 AM!!! I made a written complaint also via email. Thereafter, I recharged again for Rs. 501.00 at 19.25 PM and also got another recharge of Rs 251.00 for 3G at 19.34 PM. I got a confirmation from Vodafone at 19.36 PM that "Your Internet pack is active now valid upto 29.05.2015 23:59:59. Bal: 1024 MB". At 20.20 PM, I got an sms from Vodafone saying "You have reached 80% of the pack limit on your number[protected]. You still have 198.00 MB balance" and at 20.31 PM, I got another message saying I have exhausted my Internet pack and not only that, the entire amount of Rs 501.00 which I had recharged also got deducted!! We called up the consumer care and they have no reply but to say its due to browsing. This is really ridiculous as I did not even touch the phone after recharging in the evening. The customer care rep kept us on hold for nearly 8-9 minutes and hung up on us.