Vodafone India — access fee reduced

Address:

Vellore, Tamil Nadu

Myself Vodafone customer, contact no. [protected] and i had done a recharge of Rs.36via my bank mobile app for the above mentioned number and in return i got this msg from vodafone : "Rchrg of MRP Rs36.0 on 18-Apr- 19 successful.Tlktime rcvd Rs0.81, STax Rs5.49, AccessFee Rs29.70, New Bal Rs8.TransID KA[protected].Dial *111# for a/c info.." Now can anyone please explain me that even after deducting the STax of Rs.5.49, why was additional amount of Rs.29.70 was deducted under the subtitle of "Access Fee" and is it fair that i got just Rs.0.81 as Talktime for the Recharge of Rs.36..? Is this the Quality of service Vodafone is planning to give to its customers by looting them in this manner..?? Requesting Vodafone team to please look into this matter and sort out the same, if vodafone team thinks its right for doing so then requesting the team to please justify the same if such Access fee details if its mentioned in Telecommunication laws and articles.. Requesting vodafone team to please share the details with public for the same