[Resolved] Vodafone India — Activated Value Added Service without my consent

ajshety

from Bangalore, Karnataka

Address:	560095
Website:	NA

I received a message saying "Glamour Inn pack is now active as requested. Valid till[protected] and a 15 days rental Rs.45 has been deducted to deactivate call 155223"
Now if I deactivate my Rs.45 is not refunded
I did not activate this service, then how can Vodafone deduct money as they wish, this is not the first time such VAS service got activated without my permission. What the hell?

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Mar 14, 2017

Complaint marked as Resolved

--> I had a chat with an Agent from Vodafone web portal, that person raised a complaint on behalf of me. --> I got a message from VX-VFCARE as "Based on your feedback, necessary adjustments have been passed for your Vodafone number" --> I rechecked my Balance and found that it got refunded.

Vodafone India customer support has been notified about the posted complaint.

Mar 14, 2017

Updated by ajshety I forgot to mention, It took approximately 4 to 5 Hrs to get resolved