| Address: | 600044 | | Website: | www.vodafone.in |
In mobile when we browse in a site an advertisement comes up. Unknowingly if we press it a VAS service is getting activated in our network and a monthly charges will get cut off. If we deactivate the service saying that we didn't agreed for the activation the charges which got cut off from our balance wouldn't be refund. I have faced this problem more than 5 times and when i spoke to customer care they say that you have activated it and due to that the charges got cut off. When we ask for refund they say that it is not applicable and they cannot refund it. Each and every time when i browse and advertisement site opens up from somewhere and a service get activated.
If when we browse a site and every time if a service get activated then that means we should not browse at all in mobile phone. Is this conclude that and if we deactivate immediately and the cut off amount is not refunded is not a fair thing. I have not used the service but my money is getting used by service provider. How come this can be taken?
I request that if a service activated unknowingly and it is deactivated by the customer immediately then the charges taken for that service need to be refunded fully. Was this information helpful? | 
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