Vodafone India — Activation of CLIP Service/Harassment by Vodafone‏

Address:	Mumbai City, Maharashtra, 400058
Website:	vodafone.in

To, The vodafone team. I am a post paid customer of Vodafone for the last 14 years, since it was called Orange.My number is [protected] Recently I had a name change done for this number from my father to me (change of ownership) since this was an add on sim card to his sim card, although I have been using and paying the bills on this number all these years. Unfortunately for me you have a policy to treat this as a new connection(had almost a 35000 rupee credit limit earlier), if there is a change of ownership. I have been trying to activate a Caller identification service on my sim card since yesterday.Although this service should be a basic service and already active on my sim..for some reason it is inactive. I have sent the sms ACT CLIP to 199 at least 8 times yesterday and been told that "we are unable to process the request" via SMS.I have made at least 10 calls to the vodafone call centre on [protected] to resolve this issue. I cannot have "Unknown: displayed on my phone everytime I get an incoming call. Repeated calls to your call center have been a complete waste of time. Your call center a employees are completely incompetent and some of them are even rude.They have given me conflicting information repeatedly.Right from telling me the service is already active to telling me it will be active in 10 minutes to an hour or asking me to restart my Phone.The latest information given to me is that the service is deactivated and will be activated soon since the technical team is working on it. I asked several times to speak to a supervisor but the call was either cut or I was put on indefinite hold. I am now frustrated and feel very harassed by your company.I think you dont care about your customers..even the old ones. I have even left feedback on your website and also written an email to you with the same issue...The amount of time I have wasted and the harassment caused by you is just unbelievable..Clearly this is a problem from your end and you are unable to resolve it due to your incompetence and probably because you just dont care. At this point I doubt you can resolve this issue.