Vodafone India — Automatically recharged local tariffs without my permission

Dear madam/sir,
Vodafone automatically and unnecessary activate many local promo offers which is rs.31, 23, 19 and 14.. Total rs.87 balance deducted from my account without my permission. I am currently out of west bengal and i have roaming pack activated only, but suddenly these local promos recharged. Previously my balance was rs.144.11 now it deducted to rs.54.11. I called customer care they said they will take my request and refund my balance but till now i didn't get my balance back and now customer care is not responding my phone calls. I want to get my balance back. What should i do now?
Regards,
Meghna sen
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