[Resolved] Vodafone India — Bad Customer Care and Store Services | |||
I have applied for ownership change for Vodafone number and after reply from customer care that my background check is positive and I am eligible for ownership change, the process is not completed for next 5 days and after enquiring from customer care I am getting different responses. As some one will tell that your status is positive, someone tells that your documents are not completed, I have visited Vodafone stores for 3-4 times after positive status check but no positive response from their side also. They will tell that we have placed your request again and will be done in 48 hours. Some representative will tell that it takes 48 hours some will tell 72 hours and latest I got a response telling 5 days for this change after status is positive. The customer Care Call will cut down in between, they will tell you that their system is not updated, they will have no Information or Incorrect Information with them. Really pathetic and very poor services from Vodafone. Was this information helpful? | |||
Dec 4, 2016 Complaint marked as Resolved Verified Support Feb 28, 2014 Vodafone India Customer Care's response Hi Sir/Madam, Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1fY1Ztv Regards, Vodadone Verified Support Feb 28, 2014 Vodafone India Customer Care's response Hello Sir/Madam, Thanks for allowing us 24 hours to check your concern regarding change of ownership. The Docket Number for your reference is[protected]. Regards, Vodafone. Verified Support Mar 01, 2014 Vodafone India Customer Care's response Hello Saurabh, Please be assured that our team is working on your concern and we will update you the feedback on the same by 04/Mar/14. Thanks for your kind co-operation. Regards, Vodafone. Verified Support Mar 05, 2014 Vodafone India Customer Care's response Hello Saurabh, Please allow us 24 hours more to check and resolve your concern. Thank you. Regards, Vodafone. Verified Support Mar 06, 2014 Vodafone India Customer Care's response Hello Saurabh, We'd like to inform you that the ownership has been changed. Please dial 117 for televerification to activate the services. The Docket Number for your reference in future is[protected]. Regards, Vodafone. Verified Support Mar 06, 2014 Vodafone India Customer Care's response Hello Saurabh, Please spare few minutes to tell us about your experience at http://bit.ly/NZP9nP Regards, Vodafone. | |||
 2 Comments | |||
Comments
Bad service continues here also from Vodafone. Asked for 24 hours and later that I am getting a response that next reply from them will come after 4 days. Really worst service I have ever seen in my Life. Everything is positive as per documents and background check as per them but still can not explain what is the issue and for this thay want 5 complete days to tell me the issue. Really worst .
Reply
Hi,
After so much of effort finally ownership has been changed for my Vodafone number [protected]. But after the Ownership change I am not able to login to My Vodafone online. I am not able to check my details, make payment nothing because of this issue. Again hopeless from customer care services and had to come to this forum again.
I have started the email conversation from Vodafone to get my issue resolved starting from 09-Mar-2014 and still the issue is there. 41 mails have been transfeered in the conversation but no results. Service Request[protected] and[protected] are created but no one knows what happened to them. Customer care are not sure how to help on this and they suggest to check with email support and email are not answering correctly other then foolish reply from them. they are taking one month to resolve a login issue on My Vodafone Portal. If the issue is not resolved I am not going to make any payment or any extra charges as I am not able to Login. Issue conversation and screen shot of issue is attached. I have tried 5-6 times by resetting the password by clicking on forgot password link but after changing the password and logging with new password the error is as attached in screen shot 2 and after that the error is as screen shot 1
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After so much of effort finally ownership has been changed for my Vodafone number [protected]. But after the Ownership change I am not able to login to My Vodafone online. I am not able to check my details, make payment nothing because of this issue. Again hopeless from customer care services and had to come to this forum again.
I have started the email conversation from Vodafone to get my issue resolved starting from 09-Mar-2014 and still the issue is there. 41 mails have been transfeered in the conversation but no results. Service Request[protected] and[protected] are created but no one knows what happened to them. Customer care are not sure how to help on this and they suggest to check with email support and email are not answering correctly other then foolish reply from them. they are taking one month to resolve a login issue on My Vodafone Portal. If the issue is not resolved I am not going to make any payment or any extra charges as I am not able to Login. Issue conversation and screen shot of issue is attached. I have tried 5-6 times by resetting the password by clicking on forgot password link but after changing the password and logging with new password the error is as attached in screen shot 2 and after that the error is as screen shot 1
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