Vodafone India — Balance deduction | |||||
After activating vodafone night mins still the balance got deducted, n i called vodafone customer care for 5 times n everytime they put the call on hold n after dt disconnect.. Either i complain abt dis or handle dis matter asap .. Because we are not fool here who are calling for complaits n you guys are putting cal on hold n after dt dont attend us n disconnect the call on our face widout answering our ques & neither resolving the prob .. If you guys do not knw hw to attend a call den y you guys have put this soo called helpline where no2 is bothered to ans . You guys cut unnecessary balance .. I want my prob to be resolved asap .. Was this information helpful? | |||||
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Vodafone India customer support has been notified about the posted complaint. | |||||
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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First write a mail to Vodafone Customer care, oral complaints are not taken seriously.
If they don't solve the problem within 4-5 days then Just Write your complaint to CPGRAMS and see the effect for yourself, Include the docket no of complaint to Vodafone for reference purpose.
The link is http://pgportal.gov.in/GrievanceNew.aspx .
Select Grievance concern -->Central Govt then under Ministry Select --> Department Of Telecom.
It is a Central Govt. Grievance Redressal Mechanism and it works very fine.
I was able to get a decent refund from Vodafone following this approach.
And Yes Don't forget to tell others about CPGRAMS.