[Resolved]  Vodafone India — Bill Dispute - Vodafone number [protected]

Address:

Mumbai City, Maharashtra

I am writing to bring to your attention a serious issue. I was traveling to the USA on the 30th of August and have made several calls ( 4 in 30 mins to be more precise) to activate international roaming and the international plan of 1499. The Vodafone associate assured me that the 1499 plan will get activated in the next 2 hours once I get my IR activated ( Which I did) by sending a message. The international package was not activated hence the 9000 Rs + bill. Also, this is not the first time I have activated IR. It’s been a month I am been harassed by your staff. Each time someone new calls me, listens to my story and promises to call back in 48 hours with a solution which they never do. Even your nodal officer didn’t care to revert to my mails (Please see below). The retention/collection staff says they are not authorized to listen to the recording, instead they are giving me discount which I am not interested. I am ready to PAY THE ENTIRE AMOUNT, provided Vodafone proves it was my mistake, I am 200% sure it wasn’t mu mistake. The retention officers said there is no solution to it even if I go to the Vodafone store, that’s weird, isn’t it? Neither the nodal officer nor the Appellate officer have replied, which is so frustrating. I am also concerned with the lack o[censored]nderstanding I received from the staff member. I hope to hear back from you about this incident. I can be reached by phone at [protected] ( if my incoming is not barred). Complaint no [protected] Mobile #: [protected]