Vodafone India — bill generation vodafone india and international roaming

Hello,

I am an old customer of vodafone with mobile number [protected]. I have been in uae and europe for the past month. On 4 may i activated international roaming pack. I was called the i-roam free pack. Shockingly earlier this month my phone started gettin no service as me credit limit is 9400 and bill came somewhat near that. I tried calling vodafone for om an international number on the customer care number which was a wage of my time as they told me that my number is active and they don’t know why am i getting no service. After that i paid the bill and immediately my number b came active again. On tuesday that is 29/05/2018 i again got no service and i or a message saying

“dear customer cr limit of yr vodafone number is rs.9400. Usage till date is rs. 44676 (Aprox). Pl pay to enjoy uninterrupted service. Call 199 for details on how to pay”

Now

1.) i am highly i convinced by the fact that i have no service.

2.) the advertisement of i-roam free clearly says that i am enjoy unlimited usage in europe.

3.) if the promised credit limit of rs.9400, how can the bill of rs. 44676 reflect on my phone.

4.) the sudden disconnection of my number twice has caused me financial loss also because of being unavailable, how does the company plan to compensate me for that.

Lastly i am a sincere old vodafone customer, i want the relationship between me and the company to be the same so i expect them to immediately re activate my services and settle this issue as soon as possible

Sahil sheoran