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Vodafone India — bill received after payment

Sir, i am doing this complaint on behalf of my wife, moulika banerjee. She had a vodafone postpaid connection ([protected]). On february we put our request to vodafone to deactivate the service and also we paid all the remaining dues. After some days vodafone customer care also confirmed the same and noted the deactivation request. Now despite all the procedure is over i got a new bill from vodafone on 11/03/2018. I immediately called vodafone service centre, and they told me they updated the deactivation request on their system on 2nd march while i gave my deactivation request on 20th february 2018. This is very unfair and illegal also. Why i have to pay for the fault originating from their ends? Please help me. I attached the 1) last bill i received from vodafone, 2) the copy of the filled up request for deactivation form, 3) the full paid bill thanking you
bill received after payment
bill received after payment
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Mar 11, 2018

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Vodafone India customer support has been notified about the posted complaint.
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    Vodafone India
    Customer Care Service
    Customer satisfaction rating
    37%
    Complaints
    25497
    Pending
    0
    Resolved
    9091
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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