Vodafone India — billing

Address:

682024

This complaint is regarding a 4g data card no [protected] which i opted for a plan of 5 gb per month costing around rs 700/-pm.in may 2017 i got a bill stating that my plan has been changed without my consent to 20 gb per month and was asked to pay an additional amount over rs 2000/-. I contacted your panampliiy office and after enquires i was told that this is being rectified and i need to pay only the actual amount around rs. 700/-. For the last four months the same story repeated every time and i was advised by the staff to pay the monthly amount. I was attended by your staff, anumol and riswan. They were very helpful also. This month now i have received a letter stating that i should appear before an advocate on 30th regarding nonpayment. Your letter states that i refused to pay the amount. But if you contact the above mentioned staff they know it was only under their advice i paid the monthly bill. Immediately i contacted your office again and the staff member anumol informed me that my case was put up several times and the person concerned mr bhavish in your office located at aashish building near high court never responded so far even with repeated requests. This is totally unjustified since i have not authorized any one to change my plan. They also told me that this could be a mistake happened through the call centre. Although i am having four vodafone connection in my house i never expected an action totally against natural justice. They also mentioned another name sebin shah who also never responds to customer needs. This is quite unwarranted and shameful to a national organization to have officers with poor customer relations.
I am a law abiding citizen and i request you to waive the amount billed to me all because of a technical fault from your side. If not please let me know whether i should pay the amount and please discontinue my connection fore with.
Harry cleetus
37/1246 thozhuthingal lane anjumana rd., mamangalam
Kochi 682024
Mob. [protected]