Vodafone India — bollywood gossip pack wrongly activated by your team - rs. 75 deducted - please refund

Bollywood gossip pack wrongly activated by your team - rs. 75 deducted - please refund.

This is the third instance where any pack was wrongly activated from your end. At first instance, we contacted customer care and then they were able to get it de-activated and we got the refund (I could not recollect which pack it was). We missed out on the second time and now this is the third time.

We were unable to get in touch with mumbai vodafone customer care for the entire day on +91-[protected] number (When we contacted them, we could only listen to the options menu and once, we select any option, we had to listen to the options menu again and again) and also on 198 through our vodafone number.

When we contacted on "91-[protected]", twice they said, they have de-activated and we will get a refund in 30 minutes which never happened. On the third instance, customer care guy said to contact vodafone mumbai number: +91-[protected]/+91-[protected].

Both these numbers aren't effective in addressing the complaint. And customer care is saying that we might have clicked any button because of which this pack got activated. But for your information, we never activated it and that too this has happened thrice in last 3-4 weeks.