[Resolved] Vodafone India — Call charges are more than shown plan.

es.sujay

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

When I check the plan details(through USSD / SMS), it says vodafone to vodafone 1p/s and vodafone to others 1.2p/s. When I check with customer care, they say it is 1.5p/s. But calls are being charged at 2p/s. Vodafone is cheating customers by showing one plan in USSD, telling one plan when we call them and charging completely different. I have registered complaint regarding this to vodafone customer care and they said it will be resolved in 24 hours. But even after 15 days it is not resolved and there is no proper response if I call them now. Vodafone complaint docket no. is[protected] Please take necessary actions. With Regards, Sujay

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Jan 5, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2014

Vodafone India Customer Care's response Hi es.sujay,

We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1nfh1lS

Regards,
Vodafone.