[Resolved] Vodafone India — caller tunes without consent

thirumalai sugumar

Address:

600116

It’s not the first time i faced this problem!

They activate some pack and deduct the balance on my prepaid number and have to call customer care to complaint and get the refund. They give some random reason that i had clicked on ad on 3rd party website etc. Which i never did.

Now it was a caller tune and 33 rs was deducted. I have't noticed it for a week. One of my friend inquired about the caller tune and it struck me then.
Having called up they say the same reason of ad or 3rd party website. They also said they can't refund the amount for caller tune activation.

Was this information helpful?

No (0)

Yes (0)

Feb 3, 2020

Complaint marked as Resolved

As per the discussion, delayed in reporting can't be considered as refundable. i deactivated the caller tune services though as it is of different language which myself or my contacts not aware of

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal

Feb 03, 2020

Updated by thirumalai sugumar After the discussion, am clear of few points now.

* If and only the complaint is raised within 24 hrs of the issue, the amount will be credited back to you. Otherwise you have to use the service regardless of how it is
* These packs and services will be activated on your account, if you click on mobile advertisement, flashy messages or even attending a customer call.
* You should always look for new service activated in your account. In laymen terms, you should always look at your mobile screen for any messages and report immediately. Timing is very important.

And of course i delayed in reporting the issue so my money won't get refundable.

Thanks, the issue got resolved.