[Resolved] Vodafone India — Charged for data usage

amitkumar.g

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear Sir.

i am Amit Gupta having this vodafone number [protected] iregistered in the name of Nazirulla khan want to bring it to your notice that i have been charged for the data usage this month.
i already have a plan of 2gb 2g data @ 99 rental activated on my account, i went through the itemised bill of this month i.e. jan 2014, and found that my consumed data is just 1.4 gb which is less than 2gb as per my plan. still i have been charged for the usage below 2gb.
i have attached my this month bill for your reference,
kindly scrutinize the same and kindly do the needful

Regards
Amitkumar Gupta

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Dec 31, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2014

Vodafone India Customer Care's response Hello Amit,

We would like to inform you that our team is addressing your concern & will get back to you within 2 working days.

Regards,
Vodafone.

Verified Support

Feb 08, 2014

Vodafone India Customer Care's response Hello Amit,

Thanks for your time on call. As conveyed, your number is active
on 2G plan & 3G internet is used on your handset. Hence you have
been charged for the data usage.

Regards,
Vodafone.

Verified Support

Feb 10, 2014

Vodafone India Customer Care's response Hello Amit,

Please spare few minutes to tell us about your experience at http://bit.ly/M3YL0e

Regards,
Vodafone.