[Resolved]  Vodafone India — charging for rental of rs.99 on 7th feb 19

I am user of vodafone prepaid. On 7th feb 19, i visited maharajganj district (U. P) in connection with my official engagements. As i am regular visitor to the various places in the district, i know that in the different parts of the district, network don't work. So naturally i did not use my mobile once i am there.in the evening, on my way back to gorakhpur up i tried to make a call but to my dismay i found that voda has deducted rs.99 as rental against international roaming charges along with rs.15 as some other charges. I immediately rang up customer care voda but they did not entertain me and finally ruled out my claim of no charges on the plea that the charges are correctly levied. I made various attempts but in vain. I also requested to lodge my complaint and give me answer in writing but they vehemently refused. Ultimately i had to forcefully recharge by rs.150 same evening in order to make a call.
I never requested to voda for any such facility ever and company has unnecessarily harassed me by charging rs. 104 at their own thus putting me in unnecessary financial loss coupled with harassing me by not lodging my complaint despite my repeated requests.
I therefore request you to put them to task and ask them to refund rs.104 charged along with compensating me for unnecessary harassment due to their highly irresponsible behavior.
Regards,
V p srivastava
[protected]