Vodafone India — cheated by charging in spite of not using...I have proofs

satish_002003

from Bengaluru, Karnataka

Address:

560103

Myself satish being Vodafone user with number 96******43 have been heavily chated for around 6K INR for non usage. They did not wavie of inspite of me giving proofs.
1. They charged me for 3KB for every 15 mins for 23 hours for 30 days.
Their bill shows it clearly. How come some one can use exactly 3KB after every 15 mins for 24 hours a day for 30 days without even sleeping. I got doubt if there was international data roaming on and if there was some app running behind. When i checked my international roaming was always off it was never turned on even once also. I asked them this question like how can one consume exactly like this. But still they force me to pay
2. They dont have international toll free number or europe toll free customer care number or even minimal charge europe customer care number and they ask us to call india number for which again we are charged.
3. Point 2 is still fine, i asked them to call me on my international number for which also they are not ready they said they will call only on india number. I said ok for that also. I told them i will receive u r customer care call on india number but wavie me off that fee atleast for which also they are not ready
So summarry no international toll free number for us to call, they wont call on our international number and they wont wavie off call charges if we have received customer care calls.
apart from all these they will keep charging you when your mobile is off also and they will charge you. See my screen shot you will only understand

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Vodafone India customer support has been notified about the posted complaint.

Jul 23, 2018

Updated by satish_002003 Hi all i was having continuous follow with vodaofne, but no use they keep copying pasting same answer every time. More over they charged me again 1000 Rs extra. Guess for what? As i told neither they have toll free number in europe neither they can call my international number not they will wavie off the charges for the calls for which i have received from their customer care. They call me and i Pay for it because they dont have facility to call my international number nor they have europe toll free number for me to call. Where its customer centric here they literally dont care

Jul 31, 2018

Updated by satish_002003 Hi Team i have been fighting with Vodafone but no use. in every email they used to send me message they are not able to call me as i am in international roaming. Once i received to explain them clearly about my issue and they charged me around 1000 for the same. They said they cant call me on my international number but when i received call i was highly charged and when i requested they never gave me wavier and fighting from one month. Where is customer centric i dont understand

Aug 02, 2018

Updated by satish_002003 Guys finally vodafone gave me wavier for their customer care call which they had done to my mobile while i was in roaming. But other query still is pending which is for 3956 INR. I would like to reitarite the issue again
In the bill dated 20.06.2018 data charges were for INR 3956.30
From 24/05/2018 till 01/06/2018 for every 16 mins exactly 3KB was charged for 5.49 INR
This was charged for all days for every 16 mins exactly for the same amount of data for whole tenure from 24th May till 01 of June.
How can any person consume internet like this like a robot for every 16 mins exactly 3KB for whole tenure without even sleeping or doing his daily activities.
I raised this many times but still vodafone says we have investigated and its correctly charged which i dont agree.