Vodafone India — Cheating customers by activating packs

I received an sms stating that glamour zone pack has been activated and that 90 rs has been deducted from my balance. I call the customer care number 199 and was connected to an executive to whom I stated my problem. He in turn told me that the company doesn't do any such thing and that it is a problem from my end .he was rude and clearly not portraying any sort of "customer care" I have absolutely no idea what this glamour zone pack is, let alone how to activate it. This is not the first time this has happened. The pack has been deactivated as per the latest sms that I have received, but I want a reimbursement of my balance.