[Resolved]  Vodafone India — Cheating regarding "GET REWARDED OFFER" - Mobile No.[protected]

Address:

Mumbai City, Maharashtra

I had subscribed to mobile no. [protected] in Oct'13 from Saki Vihar Vodafone Store. The Customer Service Officer, Ms. Sarita, mis-represented the facts and sold the new connection saying that with this new number I would be eligible for "GET REWARDED OFFER" as per the gift level/code according to the first three months of billings. After completion of 3 months, on 06-Jan-14 when I sent the sms to 111 as GIFT I, I got a reply "SORRY, SINCE YOU ARE NOT SUBSCRIBED TO THE GIFT SCHEME HENCE YOU ARE NOT ELIGIBLE FOR THE OFFER". This has shocked me as far as the transparency level of customer service is extended by the Customer Service Officer, who convinced me for the mobile connection supported by the gift scheme/reward offer. I took this matter to customer care centre and they showed there helplessness and suggested me to contact the Vodafone Store from where the connection was purchased. On 18-Jan-14, the store senior manager Mr. Sandeep also denied for any resolution of the mistake done by the Customer Service Officer. This contradicts the corporate slogan "HAPPY TO HELP". I had submitted the customer feedback form with this problem at the Vodafone store. I want immediate and action on the lady Customer Service Officer, Ms. Sarita for the callous attitude in her duties and the cheating done to the customer.